About Kidney Beam
Kidney Beam is an award-winning digital healthcare company transforming rehabilitation for people living with kidney disease. We work with NHS organisations across the UK and international partners to deliver specialist exercise, education and health coaching programmes that improve patients’ quality of life.
We’re a small, ambitious team building something that genuinely makes a difference to people’s lives. As we continue to grow, we’re looking for an organised, proactive individual to become the operational hub of our customer support and administration.
The Role
This is a varied role combining customer support, healthcare administration and operational coordination.
You’ll often be the first person our members interact with and will play a vital role in ensuring every patient, clinician and health coach has an excellent experience.
No two days are the same.
Key Responsibilities
- Customer Support
- Monitor the customer support inbox twice daily (morning and afternoon)
- Respond to member enquiries professionally and empathetically
- Escalate clinical or technical queries where appropriate
- Ensure every enquiry is resolved promptly
- Clinical Referral Administration
- Process referrals received from NHS clinics
- Check referrals for completeness and accuracy
- Liaise with referring clinicians to collect inaccurate data
- Add and amend patient data as needed
- Health Coach Administration
- Support the health coaching team with administrative tasks
- Schedule appointments where required
- Content & Platform Administration
- Upload new content and videos using established processes
- Carry out routine website administration tasks
- Perform quality checks on uploaded content
- General Operations
- Take minutes for monthly team meetings
- Support general office administration
- Help improve internal processes
- Liaising with members to gather testimonials and information for written case studies
- Assist the wider team wherever needed
About You
You’ll probably enjoy this role if you:
- Love organising people and processes
- Take pride in getting the small details right
- Are proactive and don’t wait to be asked
- Communicate warmly and professionally
- Enjoy helping people
- Can manage multiple priorities independently
Essential Experience
- Previous customer service experience
- Excellent written English
- Strong organisational skills
- Comfortable learning new software
- Excellent attention to detail
- Able to work independently from home
- Confident using Google Workspace (Docs, Sheets, Gmail)
Desirable
- Healthcare administration experience
- NHS experience
- Experience with CRM systems
- Experience with scheduling software
- Experience using Slack, Zoom or similar collaboration tools
Working Pattern
This role is 15-20 hours per week.
Applicants must be available to work across Monday-Friday, including checking and responding to the inbox each morning and afternoon. The remaining hours can be worked flexibly.
What We Offer
- Fully remote working
- Flexible hours
- Friendly and supportive team
- Opportunity to grow with a fast-growing health-tech company
- Meaningful work that improves patients’ lives
How to Apply
Please complete our short online application form and submit your CV here: https://forms.gle/Cu5JTViW2tnCn1VDA.
Applicants will not be considered if they have not filled out this application form.
Shortlisted applicants will then be invited to a video interview.
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