An exciting opportunity has arisen with a leading insurance client in London.
Hybrid – 2 days in London
Great Benefits
Permanent
Base salary: £45-60,000 per annum
The role
The Underwriting Operations Analyst will work closely with the Underwriting Operations Manager and the Underwriting team and is primarily responsible for providing support on the operational performance and processes, query management, ensuring operational objectives are exceeded and Group principles are followed.
This role will be ultimately responsible for the smooth running of operational processes to resolve issues relating to the Policy Administration Systems (PAS). The role will work across multiple business lines and is therefore crucial to the efficient running of the syndicate, and in ensuring the accuracy of data and reporting.
The operations team oversee the development of systems and processes across each business line, implementing new systems, reviewing current systems/processes and databases and making improvement for users and clients to support the business.
Key responsibilities
- Work on items where data differs between core systems. Investigate and confirm the correct value and ensure the data is updated and query closed.
- Work with our third party service providers focusing on policy lifecycle management, query management, SLAs
- Developing a broad range of systems and processes to deliver quality assurance.
- Responsible for quality and integrity of Underwriting and Operations data.
- Working across underwriting, compliance, finance, and delegated authorities.
- Work the UAs, UWs and offshore teams on data integrity in the PAS,
- Work with the wider operations team to optimise operations processes
- Working with and developing operational Management Information, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
- Understand and comply with current operational processes and procedures and actively look for ways to improve the way work is currently carried out.
- Communicating with underwriters, brokers and other interested parties to address and resolve operational issues that may arise.
- Ad-hoc project and other work items at request of Operations team management.
- Taking ownership and responsibility of tasks assigned.
- Assist in the delivery of successful operational and business-related change projects as needed
- Working collaboratively with other departments, ensuring the enforcement of operational guidelines, regulations, and processes operate within industry related regulation.
Essential qualifications, skills and experience
- Background in either data entry processing, completing data quality checks, controls testing, and audit support, with an emphasis on fixing as well as identifying the issues.
- Sequel UW/Eclipse or other Policy Administration System experience would be an advantage.
- Technical knowledge of London Market systems and key reports.
- Attention to detail and a passion for investigation and troubleshooting.
- Intermediate to advanced Excel; familiarity with BI tools (Power BI, Tableau)
- Technical – insurance technical knowledge from either Broker or Underwriting would be an advantage but not essential.
- Strong documentation skills including procedures, Standard Operating Procedures, and controls.
- Ability to map, analyse, and optimise processes for underwriting and policy administration.
Desirable behavioural attributes
- Effective Communication Skills
- Problem Solving
- Driving & Delivering Results
- Decision Making
- Building Relationships
…