Senior Operations Manager
Location: London
Help shape the future of one of the UK’s fastest-growing sushi brands.
YouMeSushi is entering an exciting new phase of growth. With more than 30 corporate and franchised restaurants and ambitious expansion plans, we’re looking for an exceptional Senior Operations Manager to help lead the next stage of our journey.
This is a high-impact leadership role responsible for driving operational excellence, commercial performance and guest experience across both our company-owned and franchised estate.
Leading the Operations team, you’ll develop high-performing people, strengthen operational capability and build the scalable systems, standards and processes needed to support our continued growth.
The Role
As our Senior Operations Manager, you will:
- Lead, inspire and develop the Operations team, creating a high-performance culture built on accountability, coaching and continuous improvement.
- Lead the operational performance of our corporate and franchised restaurant estate.
- Drive sales, profitability and guest satisfaction across every location.
- Manage the operational P&L, driving sales, labour, food cost and controllable expenses to deliver sustainable profitability across the estate.
- Coach and support Operations Managers to consistently deliver exceptional operational standards.
- Build strong relationships with franchise partners, helping them improve operational and commercial performance.
- Develop scalable systems, standards and processes that support future growth.
- Ensure outstanding food quality, service standards and brand consistency across every restaurant.
- Own the operational P&L and key performance indicators, using data and insight to identify opportunities, improve profitability and drive continuous improvement.
- Work collaboratively with Marketing, Finance, HR, Property and Supply Chain to deliver key business priorities.
- Support new restaurant openings, acquisitions and strategic business projects.
- Create a culture of ownership, accountability and operational excellence throughout the business.
About You
You’ll be an experienced operational leader with a passion for hospitality, developing people and delivering exceptional guest experiences.
You’ll bring:
- Proven multi-site operational leadership experience within hospitality, QSR or casual dining.
- Demonstrable experience within a franchised hospitality business, with a strong understanding of both franchise and corporate operations.
- Experience building trusted relationships with franchise partners and helping them improve operational and commercial performance.
- Strong commercial acumen with proven experience managing operational P&Ls and delivering sustainable improvements in sales, labour, food cost and profitability.
- A proven track record of improving sales, profitability, operational performance and guest satisfaction.
- Experience leading, coaching and developing high-performing operational teams.
- Excellent communication, stakeholder management and influencing skills.
- Strong knowledge of food safety, health & safety and operational compliance.
- A proactive, hands-on leadership style with a continuous improvement mindset.
Why Join YouMeSushi?
This is an opportunity to play a pivotal role in shaping the future of a fast-growing, entrepreneurial business.
You’ll have the opportunity to:
- Shape and drive operational performance across our corporate and franchised estate.
- Enhance the guest experience by embedding operational excellence and consistently high standards.
- Lead and develop an ambitious Operations team with genuine autonomy to make an impact.
- Work directly with the Founder and senior leadership team, influencing the future direction of the business.
- Build the systems, capability and operational infrastructure needed to support continued expansion.
- Lead strategic projects, franchise growth and new restaurant openings.
- Join a collaborative business where your ideas are valued and your contribution will directly influence our success.
Salary & Benefits
- Salary: Up to £60,000, plus benefits
- Staff discount across all YouMeSushi stores.
- Opportunity to grow with the business as the brand continues to scale.
- Office and field-based role with regular travel across the estate.
Candidates must have the legal right to work in the UK.
Please be aware you should live within an easy commuting distance of London.
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