Validation Specialist
£30,000 Basic + 10% Annual Bonus (£3,000) + Paid Overtime (£3,000) OTE £36,000 Hybrid Working – 3 Days in the Office
Are you highly detail-oriented with a passion for accuracy, customer service and fraud prevention? Do you have experience working within insurance or a regulated environment and enjoy investigating, problem-solving and ensuring processes are carried out to the highest standard?
Our client is growing rapidly and is looking for a Validation Specialist to join their Customer Care team. This is a fantastic opportunity to play a key role in protecting customers, maintaining data integrity and supporting the business’s fraud prevention efforts, all within a collaborative and customer-focused environment.
What You’ll Be Doing
- Conduct detailed validation checks across customer documents, policies and applications, ensuring all information is accurate and aligned with internal systems
- Use specialist tools and systems to identify potential document fraud and suspicious activity
- Handle inbound and outbound customer calls, delivering a professional and supportive customer experience
- Accurately record and update validation outcomes in line with compliance and regulatory requirements
- Escalate potential fraud concerns through the appropriate channels
- Work closely with Customer Care, Underwriting and Compliance teams to ensure consistency and accuracy
- Identify trends, risks and opportunities for process improvements and automation
- Provide support across customer operations when required, including phone, email and live chat enquiries
- Act as a subject matter expert for validation-related queries within the wider team
What We’re Looking For
- Previous experience within a validation, operations, administration, customer service or compliance-focused role
- Insurance industry experience is highly desirable, particularly within underwriting, claims, policy administration, fraud prevention or customer operations
- Experience working within a regulated environment
- Exceptional attention to detail with the ability to identify discrepancies and anomalies quickly
- .Strong analytical and investigative skills
- .Confident using multiple systems and digital platforms
- Excellent written and verbal communication skills
- Ability to manage workloads independently while working collaboratively within a team
- Experience within fraud, compliance or risk functions would be advantage
Why Join This Organisation?
Our client believes that people do their best work when they feel supported, trusted and empowered. As part of a fast-growing business, you’ll have the opportunity to develop your career, contribute to meaningful work and be part of a culture that genuinely values its people.
Benefits
- £30,000 basic salary
- 10% annual bonus (£3,000)
- Paid overtime, including Saturdays and Bank Holidays (£3,000 potent
- OTE of £36,000
- Hybrid working (3 days in the office)
- Private health care
- Mental health and wellbeing support
- Gym and lifestyle discounts
- Career development opportunities
- Supportive and inclusive culture
If you’re looking for a role where your attention to detail and customer focus can make a real impact, we’d love to hear from you.
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