Community Specialist

Community Specialist – Beauty

London – Hybrid (4 days in office)

Up to £30,000

We’re partnering with a fast-growing, founder-led beauty brand to recruit a Community Experience Advisor to join its marketing team.

This is a fantastic opportunity for someone who genuinely loves skincare, enjoys building relationships with customers, and wants to play a key role in shaping how consumers experience a much-loved beauty brand.

You’ll be the voice of the brand across social media, paid advertising, email and community channels, providing personalised skincare advice, answering product questions, and creating meaningful conversations that build trust, loyalty and advocacy.

Responsibilities:

• Act as the first point of contact for customers across all platforms
• Respond to comments, messages, reviews and enquiries
• Recommend products and create personalised skincare routines
• Educate customers on ingredients and product benefits
• Build an engaged online community
• Identify recurring customer questions, trends and feedback
• Analyse community activity and engagement

Responsibilities:

• Previous experience in customer experience, community management or social media
• A genuine passion for skincares
• Excellent written communication skills
• Confident managing conversations across multiple channels
• Naturally empathetic, organised and proactive
• Keen to continually develop your skincare and ingredient knowledge

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