Receptionist

Location: London

Contract: 12 month FTC

Salary: £29k

Service & Guest Experience

• Welcome and assist Members and guests on arrival, ensuring exceptional service at all times.
• Escort overnight guests to their rooms and introduce key room features.
• Host restaurant and lounge areas and assist with drinks service when required.
• Provide concierge services and respond to guest requests, enquiries, and complaints promptly and professionally.

Reservations & Communication

• Promote club facilities, private areas, events, and dining options to Members and guests.
• Upsell bedrooms and assist with restaurant, private dining, and screening room enquiries.
• Answer and direct incoming calls professionally.
• Communicate guest requirements and operational issues with housekeeping, maintenance, and relevant departments.

Operations & Standards

• Ensure guest accommodation and services meet club standards.
• Handle shoe care, pressing, and dry-cleaning requests efficiently.
• Maintain confidentiality regarding Members and guest information.
• Be proficient with Front of House systems and equipment.

Events & Administration

• Stay informed about club events and facilities to advise Members.
• Support the Reception Manager with bookings and operational tasks.
• Carry out reasonable requests from senior management.

Weekend Duty Management

• Take responsibility for Duty Manager tasks on weekend shifts.
• Manage housekeeping and food & beverage requests during weekend operations.
• Ensure Member care while maintaining awareness of health and safety risks.

Requirements:

• Experience in a receptionist role
• Experience of working in a similar luxury environment
• Experience of dealing with high profile guests
• Experience of setting and maintaining exceptional customer service
• Attention to detail
• Effective communication
• Ability to deal with people from different cultures and backgrounds
• Ability to deal with challenging situations

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