Commercial Operations Manager – Retail BCorp
London (Hybrid – 3 days per week in office)
Up to £65,000 + EMI + Benefits
High-Growth Consumer Brand | Certified B Corp | Scale-Up Environment
Build something. Don’t just maintain it.
We’re partnering with one of the UK’s fastest-growing challenger consumer brands to appoint a Commercial Operations Manager as they continue an exciting period of growth.
Over the last 18 months the business has experienced exceptional and unparalleled success, significantly expanding its retail footprint, product portfolio and customer base. As a result, this is no longer a traditional retail operations role, it’s a pivotal commercial position sitting at the heart of the business.
Working alongside Sales, Supply Chain and the wider Commercial team, you’ll become the operational voice of Retail, ensuring products launch successfully, customers receive exceptional service and commercial opportunities are executed brilliantly.
If you’re someone who enjoys pace, ambiguity and solving problems before anyone else even knows they exist, we’d love to hear from you.
The Opportunity
This is a genuinely cross-functional role where no two days are the same.
One day you could be supporting a major product launch into a key retailer.
The next you’ll be working with Sales, Supply Chain and Logistics to resolve availability challenges, improve processes or ensure promotional activity lands flawlessly.
You’ll need to be equally comfortable analysing data, influencing stakeholders and rolling your sleeves up to make things happen.
What You’ll Be Doing
- Become the operational lead for the Retail function across key UK customers.
- Partner closely with Sales, Supply Chain, Demand Planning and Customer Service to deliver exceptional customer execution.
- Manage retailer launches, promotional activity and ongoing operational performance.
- Monitor availability, inventory and order fulfilment, proactively identifying risks before they become issues.
- Lead cross-functional projects that improve customer experience and operational efficiency.
- Act as the key point of contact for retail operational challenges, coordinating solutions across multiple departments.
- Drive continuous improvement whilst remaining agile in a fast-changing environment.
- Support and develop a growing team as the function continues to evolve.
Who We’re Looking For
We’re far more interested in mindset than job title.
You’ll probably have experience within:
- Commercial Operations
- Customer Operations
- Customer Supply
- Retail Operations
- Supply Chain
- Demand Planning
But most importantly, you’ll have worked closely alongside commercial teams and understand what it takes to support retail customers in a fast-moving environment.
You’ll likely come from an FMCG, food, drinks or consumer goods business where speed, collaboration and customer focus are everything.
You’ll Thrive If You…
- Love working in fast-growing businesses where priorities evolve quickly.
- Enjoy solving problems and taking ownership.
- Are confident influencing stakeholders across different functions.
- Stay calm under pressure and embrace ambiguity.
- Can balance commercial thinking with operational excellence.
- Naturally build relationships and aren’t afraid to challenge constructively when needed.
- Want to be part of building something rather than simply maintaining processes.
Why Join?
This is a rare opportunity to join a business at a genuinely exciting stage of growth.
You’ll work directly alongside an ambitious leadership team, have the freedom to shape how the function develops and gain exposure to every part of the commercial operation.
If you’re looking for a role where you’ll learn quickly, make a visible impact and accelerate your career within one of the UK’s most exciting challenger brands, we’d love to hear from you.
Email me at – lyle.edwards@ecwsearch.com
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