Senior Manager – PMO Outlets

Department: COMMERCIAL RESOURCES

City: London

Location: GB

JOB PURPOSE

We’re looking for an experienced and commercially driven Senior Manager – PMO Outlets to take ownership of our multi‑outlet operations. This is a high‑impact leadership role where you’ll shape strategy, drive performance, and elevate the guest/customer experience across all locations.

KEY RESPONSIBILITIES

• Leading and developing outlet managers and their teams to deliver exceptional service and operational excellence
• Driving revenue growth, profitability, and cost control across all outlets
• Monitoring performance through KPIs, identifying trends, and implementing improvements
• Ensuring brand standards, service quality, and compliance are consistently met
• Collaborating with cross‑functional teams (Marketing, Finance, HR, Operations) to deliver business objectives
• Leading on‑site initiatives to enhance customer experience, engagement, and retention

PERSON PROFILE

• Proven experience in a multi‑site or outlet leadership role (hospitality, retail, F&B, or similar environment)
• Strong commercial acumen with a track record of improving performance and profitability
• Exceptional leadership and people management skills, able to inspire, coach, and develop high‑performing teams
• Data‑driven mindset with the ability to translate insights into action
• Excellent stakeholder management and communication skills
• A hands‑on approach with the ability to thrive in a fast‑paced environment

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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