F&B Host St. Martins Lane Hotel

At St. Martins Lane, dining isn’t just a service—it’s an experience. From sunrise breakfasts to late-night cocktails, every moment is curated with flair and finesse. We’re looking for a Food & Beverage Host who’s ready to lead the charge in delivering an unforgettable guest experience.

Your Role

As F&B Host at St. Martins Lane, your role is to acknowledge and host all guests during the daily operations of the F&B outlet, serving as the primary point of contact while controlling the pace of service by managing seating allocations and table turnarounds. The Host, under the guidance of F&B Management Team, ensures the commercial success of the department through meticulous floor management and a relentless focus on the 5* guest journey.

What You’ll Be Doing

• Provide a sophisticated and warm welcome to a global clientele, ensuring a seamless transition from arrival to table with a focus on bespoke service.
• Utilise OpenTable and DesignMyNight to orchestrate complex seating plans, balancing high-profile residents, VIPs, and walk‑ins to maximise covers and revenue.
• Act as the central communication hub between the F&B management, culinary team, guest relation team and concierge to ensure dietary requirements and special occasions are executed flawlessly.
• Recognise and remember regular guests’ preferences, proactively managing inquiries and resolving any guest concerns with grace and discretion.
• Maintain the aesthetic integrity of the outlet, ensuring the reception area and dining room meet the hotel’s stringent brand standards and grooming guidelines.

Qualifications

• Previous experience in a high‑volume, 5* hotel or a Michelin‑standard restaurant within London is highly desirable.
• Exceptional command of the English language, both written and spoken, with the ability to engage confidently with diverse, high‑net‑worth individuals.
• High proficiency in industry‑standard reservation software and a working knowledge of POS systems (e.g., Micros Symphony, OpenTable, Collins, FORK).
• The ability to remain calm and elegant during “the rush,” managing guest expectations during peak service times or overbooking situations.
• A commitment to a professional, polished appearance that aligns with the hotel’s luxury atmosphere.
• Availability to work a variety of shifts, including mornings, late evenings, weekends, and bank holidays.
• Ability to maintain high energy levels while standing in a confined, fast‑paced environment for long periods.
• Stamina to log significant walking mileage without a drop in performance.
• Adherence to the highest standards of personal presentation, reflecting the lifestyle energy and prestige of a 5* London institution.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

#J-18808-Ljbffr…