Founded in 2010, Luware is a leading SaaS provider specialising in innovative contact centre and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We’re committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We’re growing fast – and we’re hiring!
We’re looking for an organised, proactive, and people-first Office Manager to run our London office as soon as possible.
In this role, you’ll be the heartbeat of our London office – the person who keeps everything running smoothly, makes the space feel professional and welcoming, and takes pride in a well-run environment. From managing daily operations and supplier relationships to health & safety compliance and office events, no two days are the same.
If you’re someone who solves problems before they land in someone else’s inbox, enjoys being the go-to person in a team, and genuinely cares about the environment people work in – this role is for you.
What you’ll be doing
- Serve as first point of contact for all office-related queries, issues, and visitors
- Maintain office presentation standards – tidiness, professional appearance, and a welcoming atmosphere for staff and guests
- Manage office access (alarm, key fobs, door attendance) for staff, visitors, and deliveries
- Restock consumables, beverages, and office materials; maintain inventory and stock keeping
- Manage office post, mail, and package deliveries
- Conduct office walkthroughs with new starters, including fire safety introductions
- Identify and manage repair needs; liaise with cleaners, handymen, and building management
- Manage all office contractors and suppliers, coordinating repair and maintenance work
- Conduct weekly fire alarm testing and maintain the fire alarm logbook
- Hold responsibility for office risk assessments (fire, health & safety) and mandatory H&S signage
- Serve as local Health & Safety representative and fire warden
- Participate in alarm monitoring (respond to office alarms via app, check CCTV, take further action if needed)
- Manage the office budget and track spending across categories
- Host clients at the office – prepare meeting rooms, provide refreshments, and ensure a great experience
- Manage office events end-to-end: order supplies and food, coordinate suppliers, organise on the day, and manage cleanup
- Manage relationships with local accommodation providers to maintain company rates
- Handle travel and accommodation bookings for the leadership team
- Provide occasional management support – preparing the office for on-site meetings, coordinating logistics for visiting executives, and helping high-stakes days run without a hitch
What we are looking for
- Experience in an office management, facilities, or administrative role
- A proactive, ownership mindset – you don’t wait to be asked
- Strong organisational skills and an eye for detail, with the ability to manage multiple priorities simultaneously
- Experience managing supplier and vendor relationships
- Knowledge of UK health & safety regulations and compliance, including workplace risk assessments (or a willingness to get up to speed quickly)
- Familiarity with facility operations, including liaising with building management and coordinating maintenance
- A warm, professional manner with staff and visitors alike
- Calm under pressure, adaptable, and good‑humoured
- Proficiency in Microsoft 365 (Outlook, Teams, Office suite)
Our offer
- A fast‑paced, international, and collaborative work environment
- A role with real autonomy – you’ll run the office, not just support it
- A motivating and supportive team culture where your ideas matter
- Excellent opportunities for personal and professional growth
- Regular team events and the chance to work from another Luware office for up to a month through our exchange programme
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