Assistant Business Manager at Christian Dior

Assistant Business Manager – London, UK

Assisting in driving sales, coaching a team of Beauty Consultants, and maintaining the luxury brand image in the Retail department.

Responsibilities

• Set targets for all team members in line with company expectations.
• Proactively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Lead and coach your team to ensure all team members, along with yourself, achieve or exceed sales targets.
• Proactively link sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).
• Educate and train team members on the use and history of Parfums Christian Dior products.
• Be knowledgeable on all Parfums Christian Dior products and propose personalized products to clients, confidently overcoming objections.
• Demonstrate products on clients through flash make‑overs and explain benefits.
• Initiate contact with customers and welcome them both at the counter and through traffic stopping.
• Proactively manage all team members, identifying coaching and development opportunities and supporting with training and guidance.
• Manage stock levels in partnership with the Area Manager to ensure sufficient inventory.
• Proactively grow your business through events, appointments, and return bookings.
• Ensure all operational and administrative tasks are completed to the best of your ability.
• Participate in merchandise management and align it with corporate guidelines.
• Adhere to all company procedures, policies, and store policies and procedures.
• Carry out any additional duties as directed by the management team.
• Note that the responsibilities outlined in this job description are subject to change based on the company’s needs and ongoing projects.

Qualifications

Soft Skills

• Entrepreneurial mindset – constantly seeking opportunities to grow business through events.
• Tenacious – willing to go the extra mile to ensure customers receive the best luxury service.
• Self‑confident – able to approach and engage with customers at ease, using strong selling skills.
• Excellent communication – able to identify key items that suit customers’ needs.
• Organised – able to manage paperwork, team members, and managers to meet client needs.
• Immaculately groomed and presented – embodying the elegance associated with Parfums Christian Dior.

Hard Skills

• Expertise in make‑up, skincare, and fragrance.
• Sales target setting and achievement – ability to set and exceed sales targets.
• Team leadership and coaching – strong ability to lead, coach, and develop team members.
• Proactive selling and link selling – demonstrate skills in proactive selling across product categories to increase ATV and ATU.
• Product knowledge and education – deep knowledge of Parfums Christian Dior products, their use, and history, with ability to educate others.
• Client consultation and objection handling – proficiency in proposing personalized products and overcoming objections.
• Product demonstration – ability to perform flash make‑overs and explain product benefits.
• Stock management – experience managing stock levels in partnership with Area Managers.
• Business growth through events – proven ability to grow business through events, appointments, and return bookings.
• Operational and administrative task management – ensuring all tasks are completed to a high standard.
• Merchandise management – ensuring visual merchandising aligns with corporate guidelines.

Inclusivity & EEO Statement

Inclusivity is at the heart of our excellence. We strive to create a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. The diversity of our clients, talents, and ideas strengthens our House.

Career Path & Development Opportunities

Potential career progression includes roles such as Business Manager, Retail Management, and other leadership positions. Within this role you will develop soft skills such as leadership, people management, and communication, as well as hard skills in sales, product knowledge, and event management.

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