Service Recovery Manager: Complex Complaints & Regulation

United Utilities is looking for an experienced Service Recovery Manager at Lingley Mere in Warrington. This role involves leading operational teams to handle complex customer complaints efficiently. You will ensure timely and fair complaint resolutions while driving a high-performing culture.

The position offers exposure to senior stakeholders and a chance to impact customer trust significantly. Responsibilities include managing team performance, analyzing customer insights, and maintaining service level compliance.

Join us to help shape our continuous improvement efforts and make a real difference in customer service delivery.

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