Assistant Operations Manager
Salary: £28,000 per annum
Contract: Permanent Annualised Hours – this involves working a set number of hours over the year, rather than per week. Longer hours may be worked over our busy high season months, and fewer hours may be worked during our slightly quieter low season months.
Hours: 1950 hours per year (must be fully flexible to work daytime, evening and weekend shifts)
- Working for an award‑winning organisation that values creativity
- ‘Getting to know the MAC’ tickets – your path to becoming an insider
- Membership of Lena by Inspire employee assistance programme
- Employer pension contributions
- Free Flu jab
- Free eye test for VDU users
- Cycle to work scheme
About the Role
Reporting to the Operations Manager, you will be responsible for ensuring that all customers and visitors to the MAC receive the highest standard of service and quality, and that events run smoothly from start to finish. You will ensure the highest possible standards of safety, stewarding, sales and service to MAC visitors, from the welcome on arrival to the farewell on departure.
You will be responsible for handling facility/venue related queries and ensuring that performances can commence, resume and conclude in an organised, timely manner. You will be able to work flexibly across the galleries, theatres, CaféBar, events and workshops, ensuring a consistent high level of service to all areas.
You will be expected to work daytime, evening and weekend shifts subject to performance schedule. You will supervise all frontline staff delivering hires and event catering, CaféBar, ushering, distributing programmes, coat check, wayfinding, general information, welcoming groups, gallery invigilation, retail sales, and other duties as assigned.
- 5 GCSEs’ or equivalent grade C or above
- Managerial Experience: At least 2 years’ experience in a managerial or supervisory role is essential, ideally within an arts or non‑profit setting or customer facing role.
- Team Leadership: At least 2 years’ experience leading and developing teams, including staff and volunteers, to achieve collective goals.
- Operational Efficiency: Proven track record of improving operational processes and contributing to an organisation’s success.
- Customer Care: Experience of working with a wide range of customers and members of the public.
- Sales experience: Handling cash and proactively selling to customers, including experience of using EPOS systems or similar.
- Level 3 qualification in Events Management, Hospitality, or Leadership (or equivalent)
- Multicultural Experience: Experience working in a multicultural and diverse arts environment, with a proven ability to engage with artists, audiences, and communities from various backgrounds.
- Event Coordination: Experience in planning and executing events, including managing logistics and collaborating with multiple stakeholders.
We are an Equal Opportunities Employer.
We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under‑represented across the sector.
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