Deputy Manager

Deputy Manager – Jollyes Pets – Great Yarmouth. Salary £28,038 – £28,500p.a. + bonus potential of up to £2k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

The Benefits:

• Competitive salary of £28,038 – £28,500p.a., plus annual bonus potential of up to £2k p.a., *subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

The Role – Deputy Manager:

• Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence, including people, financial performance, store standards and customer service.
• Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensure you and your team deliver exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
• Deliver the highest standards of pet care and ensure the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills:

To be successful in this role, you’ll need the following skills and experience:

• A passion for pets and people! Delighting customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high‑performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• Be commercially aware and have a proactive approach with great planning and organisation skills.
• Be able to work out of hours or provide cover in other stores in the region; therefore you should have your own transport with a UK driving licence.
• Full‑time, permanent position – 40 hours per week working 5 days out of 7.

Great Yarmouth, Norfolk, United KingdomNR31 0DW

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