At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more.
Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us.
We’re now looking for a Customer Success & Renewals Performance Coach to help our teams continue moving from a reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach.
This is a hands-on coaching and enablement role.
You won’t be line managing the team. Instead, you’ll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits.
You’ll work closely with managers, leaders and Learning & Development to make performance improvement practical, clear and consistent.
…