Infrastructure Technician
Location: Basingstoke (On-site), Shift based role.
As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment.
This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers.
As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.
Your role will involve:
Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Performing daily health checks and proactive infrastructure monitoring
Logging, prioritising, and resolving incidents and service requests in line with SLAs
Troubleshooting issues across a Linux environment
Managing user accounts, passwords, and permissions
Escalating complex or high-impact issues to 3rd Line or specialist support teams
Providing clear communication and excellent customer service to end users
Maintaining accurate records and documentation within the IT Service Management tool
Contributing to process improvement and knowledge sharing across the team
Your transferable skills and experience:
You must be willing and eligible to undergo security clearance for this position
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in providing excellent customer service, problem-solving, and supporting users in a technical environment, this could be the next opportunity for you.
Expected working
This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager.
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Work Your Way is our approach to flexible working – this is available from day 1 of joining
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