Job Description
Waldorf Astoria London – Admiralty Arch is seeking a Security Officer to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin‑starred chefs. Guests will also enjoy a world‑class spa, state‑of‑the‑art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.
Benefits
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
Responsibilities
- Monitor and control all staff and service entrances with diligence and discretion
- Conduct authorised staff bag searches in accordance with company policy, reporting any discrepancies or violations immediately
- Administer and control the goods pass‑out procedure for purchased, loaned, or legitimately acquired items
- Maintain systems monitoring contractors on site, ensuring full compliance with company health and safety standards
- Verify and check goods received outside of normal operating hours
- Maintain accurate records for the issue and return of departmental keys
- Operate, monitor, and maintain the CCTV system in accordance with legal and brand requirements
- Conduct regular security patrols of the hotel, ensuring fire walks are completed and accurately recorded
- Ensure the safe and discreet movement of cash transfers within the hotel
- Support and coordinate hotel evacuations during fire alarm activations or emergency situations
- Monitor suspicious items and remain fully conversant with bomb, terror, and threat‑response procedures
- Provide secure storage solutions for guests’ oversized or valuable items
- Ensure all hotel facilities, back‑of‑house areas, and function rooms are secured and locked when not in use
- Maintain detailed and accurate Security Log Books and Incident Reports
- Investigate and report all incidents involving theft, criminal damage, or misconduct
- Manage undesirable behaviour with professionalism and discretion, calmly de‑escalating potential confrontations
- Liaise with local law enforcement authorities in the absence of the Security Team Leader
- Identify and promptly report maintenance defects or safety hazards to the supervisor on duty
- Comply fully with all health, safety, and security regulations at all times
Skills
- Secondary education or higher qualification
- Excellent physical condition, suitable for a demanding operational role
- A minimum of two (2) years’ experience in law enforcement, professional security services, or military training
- Thorough knowledge of fire safety procedures, emergency response plans, bomb threat management, and evacuation protocols
- Strong understanding of local laws and government regulations
- Absolute discretion and confidentiality when handling sensitive or privileged information
- Valid SIA training and licence
- A positive, composed, and professional demeanour
- Clear and confident verbal and written communication skills
- Impeccable personal grooming and presentation standards
- Proven ability to remain calm and effective under pressure, particularly in emergency scenarios
- Ability to work independently while collaborating effectively within a team
Additional Qualifications
- Previous experience in a luxury or customer‑focused service environment
- First Aid certification
- Knowledge of P.A.C.E. procedures
- Strong IT literacy and system proficiency
Core Values
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring others through leadership, believing teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the present, bringing urgency and discipline to every moment.
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