Incident Manager

I’m currently working with an organisation that genuinely improves the lives of people and does real good in the world. they’re looking for an Incident Manager to strengthen their technology operations. This role sits at the centre of keeping services stable, resolving issues quickly, and ensuring the business can continue to operate smoothly.

A great opportunity for someone who thrives under pressure, enjoys variety, and wants to make a real impact.

• Owning the full lifecycle of incidents from initial alert through to closure
• Bringing the right teams together to restore services quickly
• Handling busy call volumes and keeping communication clear and structured
• Assessing impact and urgency to ensure the right priorities are set
• Running follow‑up reviews and helping prevent repeat issues
• Keeping the incident queue organised and ensuring key problems get attention

What you’ll bring

• Experience in incident, service or problem management
• A calm, methodical approach
• Strong communication skills and confidence working with senior stakeholders
• Ability to coordinate multiple teams and keep everyone aligned
• Exposure to D365, ERP/CRM or similar operational platforms is a bonus

Details

• Salary : up to £47,500
• Hybrid working (2 days per week onsite)
• Benefits package

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