The Role
As Supporter Journey Manager, you will lead the development and delivery of inspiring, insight‑driven supporter journeys for key Oxfam audiences. Your work will strengthen supporters’ long‑term connection with Oxfam, ensuring they feel valued, informed, and motivated to deepen their engagement over time.
You will take ownership of income targets for each supporter group, using data, creativity, and collaboration to maximise opportunities for supporters to diversify their involvement — whether through giving, campaigning, volunteering, or other forms of action.
This role is central to shaping how supporters experience Oxfam’s mission, ensuring every interaction contributes to a meaningful, rewarding relationship that drives lasting impact.
What We Are Looking For
We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
An ideal candidate for the role will also be / have:
- Demonstrable experience of managing direct marketing / individual giving programmes
- Understanding of the principles and practices of supporter relationship development
- Ability to build relationships across stakeholder groups. Positive and solutions focused with the ability to build rapport and effectively communicate Oxfam values.
- Project management skills, with proven experience of planning, implementing and evaluating supporter communication activity across a range of channels.
- Demonstrable experience of audience listening, research and insights techniques.
- High levels of numeracy and experience of budget management.
- Experience of agency management.
- Experience of managing performance of others and helping people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces.
We Offer
We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.
From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in‑house courses, e‑learning modules, on‑the‑job learning opportunities, coaching and mentoring, and much more.
Application Process
As part of your online application, please upload your up‑to‑date CV and cover letter explaining your suitability against the essential criteria in the job profile.
Safeguarding and Diversity Statement
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
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