Global Incident Manager — Crisis Response & Quality

Company: Vallum Associates
Apply for the Global Incident Manager — Crisis Response & Quality
Location: Sheffield
Job Description:

Vallum Associates is seeking a professional in Sheffield to manage global P1/P2 incidents across complex enterprise systems. The role involves coordinating technical teams to diagnose defects, ensuring incidents are logged in JIRA and ServiceNow, and providing quality reporting during crisis events.

You will work closely with QA and Test teams to support validation of defect fixes. This position is vital for maintaining the efficacy of incident management and ensures smooth operations across enterprise systems.

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Posted: July 6th, 2026