Operations Team Leader

Operations Team Leader

North West – hybrid

Salary to £50,000 plus bonus and benefits

Our client is the Asset Finance division of a highly successful bank. Due to continued growth, they are establishing a new business centre and building a new Operations team.

As they continue to execute their ambitious growth plan, they are keen to appoint an experienced Operations Team Leader to help shape their operational offering. The successful candidate will be expected to help with system changes, process improvements and assist the operations during busy periods.

Responsibilities

• Lead and inspire your team.
• Respond promptly to enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience.
• Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem‑solving.
• Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
• Build strong relationships with all internal teams to assist with in‑life requests and customer queries, enabling effective cross‑collaboration.
• Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.

This is a fantastic opportunity for someone who is looking for their next step up.

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