Customer Success Lead — Estate & Bereavement

Octopus Legacy, based in Bristol, is seeking a Customer Success Manager to lead the formation of a new customer success team responsible for assisting customers in bereavement. The role involves coaching team members, ensuring performance against targets, and shaping processes in a dynamic environment.

This is an exciting opportunity to be at the forefront of a mission-driven company that strives to transform the way customers are supported during difficult times, with a range of benefits including 27 days of holiday and a share incentive scheme.

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