Senior End User Computing (EUC) / IT Support Specialist

Job Title

Senior End User Computing (EUC) / IT Support Specialist

Location

Marlborough MA onsite

Job Type

Contract

Job Description

The position requires extensive experience supporting Windows, iOS, and Android devices, advanced troubleshooting skills, and proficiency with a range of tools and services. The role involves troubleshooting, installation, and patch management, as well as providing customer service and training to end users.

• 5+ years’ experience in supporting Windows, iOS, and Android devices
• Advanced troubleshooting skills to fix issues on Windows 10 & 11 OS
• Hands‑on experience with tools such as Azure and Intune
• Clear understanding of Entra ID joined, hybrid joined, and on‑premises only machines
• Complete understanding of the Autopilot process and related troubleshooting
• Deep understanding of O365 products and related troubleshooting
• Advanced OS/software troubleshooting
• Knowledge to troubleshoot VPN issues (Zscaler) on iPads and laptops
• Experienced troubleshooting of wireless and wired networks
• Experience in Office 365 application troubleshooting and licensing models
• Hosting meetings via Teams and Zoom, managing control functions
• Effectively screen share for audience viewing of meetings
• Manage breakout rooms for audience participation
• Ability to mute and unmute during meeting calls
• Remove attendees as needed
• Launch poll questions and provide results
• Execute all other Teams and Zoom features not listed
• vMix experience a plus but not required
• Experience on SCCM and Intune troubleshooting for patching and app installation
• Provide superior customer service to all fellow employees
• Demonstrate good social skills in a professional environment
• Ability to handle multiple tasks efficiently
• Prioritize workload to ensure high‑priority projects are completed first
• Assist other IT teams as needed
• Troubleshoot, install, and uninstall software when necessary
• Flexibility around new systems, processes, and responsibilities

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