Quality Assurance Leader – CX & AI Channel Excellence

Travelodge Hotels Limited is seeking a passionate Quality Assurance Manager to lead the quality function within Customer Service. The successful candidate will manage a team, elevate quality standards, and improve customer experiences through both human and AI-driven channels.

This role requires strong leadership skills, a data-driven mindset, and experience in a contact center environment. Benefits include a salary of up to £58,000, hybrid working options, and a contributory pension scheme.

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