Incident Manager – East Midlands (Hybrid – 1/2 days onsite)
Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We’re partnering with a well‑established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).
The Role
You will lead the end‑to‑end incident management process across business‑critical systems.
- Lead incident management across low, medium, and high‑priority events.
- Coordinate internal teams and third‑party suppliers to ensure rapid resolution.
- Manage incidents impacting healthcare systems and patient‑critical services.
- Support and maintain stability across Dynamics 365 (D365) platforms.
- Prioritise incidents based on business and patient impact.
- Drive root cause analysis and implement preventative measures.
- Continuously improve incident management processes and documentation.
- Monitor incident trends and identify recurring issues.
- Provide clear communication to stakeholders, including senior leadership.
- Ensure best practice is followed across IT and operational teams.
About You
You are confident, composed under pressure, and experienced in regulated or critical environments.
- Proven experience in incident management within healthcare or regulated sectors.
- Strong working knowledge of Microsoft Dynamics 365 (D365) environments.
- Excellent stakeholder management skills across technical and non‑technical teams.
- A proactive, solution‑focused mindset.
- The ability to make quick, effective decisions under pressure.
- Strong organisational and prioritisation skills.
- Experience in IT operations, service management, or similar roles.
- ITIL v4 certification (or equivalent experience).
What’s on Offer
- Competitive salary.
- Hybrid working (2 days onsite in the East Midlands).
- 25 days holiday plus bank holidays.
- Pension scheme & life assurance.
- Private medical after qualifying period.
- Ongoing learning and development opportunities.
- Additional employee perks and discounts.
Why Apply?
This is an opportunity to join a forward‑thinking organisation where your work directly supports critical systems and services, making a genuine impact in a healthcare‑driven environment.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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