Quality Assurance Leader – CX & AI Channel Excellence

Company: Travelodge
Apply for the Quality Assurance Leader – CX & AI Channel Excellence
Location: Thame
Job Description:

Travelodge is seeking a Quality Assurance Manager to elevate their quality function within Customer Service. The role involves leading a team, developing quality frameworks, and ensuring excellent customer experiences across all channels. The ideal candidate will have a strong background in customer service quality management, a data-driven mindset, and excellent stakeholder skills.

The position offers up to £58,000 salary, a contributory pension scheme, hybrid working, and generous holiday allowances, making it an excellent opportunity for career development.

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Posted: July 6th, 2026