Lead Customer Service Advisor
Reference: JUL20266143
Location: Cambridge
Expiry date: 16:30, Thu, 9th Jul 2026
Benefits: A superb range of exclusive, colleague only benefits and discounts
Overview: This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our very busy site in Cambridge. As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Responsibilities
As the Lead CSA you are the coordinator of our Bodyshop. You are responsible for preparing job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
Qualifications
We would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to elevate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in a fast paced customer facing role, within the automotive industry (dealership, accident repair, service or sales). A full UK Driving Licence is also an essential requirement for the role.
Benefits
Some of our most popular benefits include:
- fantastic uncapped monthly bonus schemes
- 23 days annual leave + public holidays + an extra day off to celebrate your birthday
- free life assurance (x2 your basic salary)
- exclusive colleague-only vehicle leasing schemes
- pension & save-as-you-earn share scheme
- Benefits App providing a huge range of retailer discounts and cashback deals
- well‑being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. It lets you choose when to get paid, put money aside each month, get discounts on your shopping, check benefits eligibility and even connect with a financial coach.
- We’re part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, offering volume, variety and long‑term security.
- You’re rewarded for your part in our success – lots of customers means lots of work that translates to opportunities to boost your earnings through our fantastic bonus schemes.
- We invest in you – we believe everyone should have the opportunity to better themselves and look to progress within FMG RS and the wider ZIGUP business.
- We’re growing – invest in EV capabilities, workshops and training centres to stay at the cutting edge.
Equal Opportunity
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
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