Senior IT Service Manager: Vendor & Incident Lead

Lorien is seeking a Lead Service Manager to oversee service quality across technology teams and vendors. The position offers a competitive salary of £65,000 – £90,000, with additional benefits like a car allowance, annual bonus, and matched pension contribution.

This hybrid role involves working two days in the office (Coventry or Manchester) and three days from home. The ideal candidate will have a background in service management, strong communication skills, and a solid grounding in ITIL.

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