Senior Pensions Administrator

Isio’s Pensions Administration business continues to thrive and we are looking for Senior Pension Administrators to support our growth plans. The role can be full‑time or part‑time and may be based in Croydon, Birmingham, Manchester, Reading, Belfast or Edinburgh, with a hybrid workstyle.

What does the role entail?

You will deliver excellent service to a portfolio of Defined Benefit pension scheme clients and their members, responsible for:

• Ensuring scheme activities are processed in line with scheme rules and client Service Level Agreements (SLAs).
• Performing complex pensions calculations, entering pensions data and answering enquiries using both automated and manual processes.
• Communicating with clients and members on complex queries and attending trustee and client meetings as required.
• Peer reviewing and checking work to ensure high standard and compliance with scheme rules and legislation.
• Keeping abreast of technical developments, procedural and legislative changes affecting your portfolio.
• Developing less experienced team members through mentoring and coaching.
• Managing small‑scale ad‑hoc projects as needed.
• Working with risk and compliance teams to handle errors, omissions and complaints per agreed procedures and timescales.

What we’re looking for

• Previous experience as a Senior Pension Administrator with a strong background in delivering services to Defined Benefit schemes.
• Ability to perform complex pension calculations and peer review others to a high level of accuracy.
• Strong knowledge of member calculation processes, DB scheme types and relevant legislation.
• Excellent communication skills to interact effectively with clients, members and colleagues.
• Strong prioritisation skills, able to manage multiple tasks to meet SLAs.
• Analytical and problem‑solving skills with a drive to improve ways of working.
• Relevant professional qualification (e.g., PMI) – desirable.

What you can expect in return

• A competitive salary and market‑leading bonus scheme with stretch targets for high performance.
• Study support to help achieve professional qualifications, with salary increases for exam passes.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

For reasonable adjustments during the recruitment process, please contact hrrecruitment@ISIO.com.

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