Who We Are
Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK’s most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key—and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail. From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast‑paced, rewarding environment to grow your career and make a real difference.
Shift Station Supervisor – Lead the Team That Keeps Britain Moving
Location: London Bridge Station
Contract: Full‑time
Salary: £32,432 (12 month secondment opportunity) + Location allowance
About The Role
Take Charge and Deliver Excellence. As a Shift Station Supervisor, you’ll lead the station team to deliver outstanding customer service and ensure all work is carried out safely and to the highest standards. This hands‑on leadership role manages operations on a shift basis, creating a safe, secure, and welcoming environment for passengers.
What You’ll Do
- Supervise the station team, including agency staff, to maintain safety and deliver excellent customer service.
- Direct and monitor station activities in line with safety procedures, ensuring checks are recorded and non‑compliances addressed.
- Work with all station users to create a safe and secure environment, preventing accidents and investigating incidents.
- Respond to emergencies and incidents in line with agreed procedures, liaising with internal and external stakeholders.
- Provide customer service and support Shift Station Managers in raising service standards through monitoring and feedback.
- Conduct shift briefings, allocate responsibilities, check equipment use, and arrange short‑notice cover when needed.
- Liaise with British Transport Police and other authorities to prevent and address criminal activity.
- Carry out regular station checks, proactively addressing hazards and logging occurrences.
- Implement emergency plans and ensure the team follows procedures diligently.
Your Experience And Skills
Essential
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to handle challenging situations assertively.
- Proven customer service experience.
- Good education, including GCSE or equivalent in Maths and English.
- Experience managing confrontational situations and working under pressure.
- Understanding of Health, Safety, and Environmental regulations.
- Ability to achieve Station Incident Officer Training once appointed.
Desirable
- Previous experience supervising a team.
- IOSH or NEBOSH qualification.
- Ability to speak an additional language.
Important Information
This role involves a 24/7 shift pattern and requires CTC clearance.
Offers Of Employment Are Subject To
- Drug and alcohol testing.
- BPSS pre‑employment checks.
Perks That Pack a Punch
We Offer Excellent Benefits, Including
- Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
- Defined benefit pension scheme.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel.
- Flexible/hybrid working arrangements.
- Volunteer leave to make a positive impact.
- Carer’s leave to support those who matter.
- Healthcare Scheme, GymPass discounts, Cycle to Work plus more.
- Generous maternity, paternity, and adoption leave.
We’re All About Inclusion
We believe diversity drives innovation. Whoever you are, however you identify, wherever you’re from‑if you’ve got the skills and the spark, we want you on our team. No suits required. Just bring your authentic self.
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