2nd Line Support Manager: Lead 5 Team Leaders

Som3 is seeking a Technical Support Manager – 2nd Line to oversee the service desk functions, focusing on team management and service delivery. This role requires effective leadership while managing a team of 5 Team Leaders and 40 engineers.

The successful candidate will have a strong background in 2nd line support, escalations, and performance metrics, and will thrive in an MSP environment. The position is office-based 3 days a week.

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