About the role
Provide expert system-level support and technical oversight across all Soft FM digital platforms, including CAFM, Power BI, SharePoint and PowerApps. Lead the full system lifecycle, including configuration, testing, release and review, ensuring strong governance, data integrity and security.
Flexible working
We are dedicated to being an outstanding place to work and will work with you to get the best experience. Flexible working means different things to different people – if you are interested in flexible working, please speak to the recruiting manager.
Experience
- Significant experience managing and supporting operational or business systems.
- Extensive experience delivering digital transformation and system integration projects.
- Experience of managing data reporting, analytics, or performance tools such as Power BI.
- Experience of managing CAFM systems or other FM-related digital platforms.
- Experience of working within the NHS or large public-sector environment.
Skills
- Strong analytical and problem‑solving skills with the ability to work autonomously.
- Excellent attention to detail and ability to manage complex datasets.
- Confident communicator, able to explain technical issues clearly to non‑technical audiences.
- Able to manage competing priorities and deliver to deadlines in a complex organisation.
- Skilled in SharePoint and PowerApp development or automation tools.
Knowledge
- Thorough understanding of system change control and data governance procedures.
- Sound knowledge of digital security and information governance requirements.
- Understanding of CAFM systems, Power BI, and other analytical platforms.
- Awareness of NHS Digital and interoperability standards.
- Knowledge of data integration and automation principles.
Qualifications
- Educated to Master’s level or equivalent experience in digital systems management or data analytics.
- Foundation level qualification in ITIL or equivalent service management framework.
- Proficient user of Microsoft 365, Power BI, and data tools.
- Advanced certification in ITIL or digital systems administration.
- Training in data analytics, Power Platform, or CAFM systems.
Other
- Strong interpersonal and negotiation skills, with ability to influence at all levels.
- Commitment to continuous improvement and innovation.
- Ability to travel across Trust sites as required.
- Interest in emerging digital technologies and NHS digital transformation initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Recruiter
Head of Soft FM Workforce & Strategic Operations
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