Autonomous Vehicle – Emergency Response Specialist (Call Handler / Emergency Response Specialist)
Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you will assist autonomous vehicles in real-time.
Responsibilities
- Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
- Ensure adherence to all relevant safety regulations and certifications.
Minimum Requirements
- Pass a background check, drug and alcohol test.
- Full valid UK driver’s license with 3 years of driving experience and a clean driving record.
Desired Qualifications
- 999/ Emergency Telecommunications experience or similar – minimum of 1 year.
- Deescalation skills/experience.
- Strong focus on safety and attention to detail.
- Excellent problem-solving and decision‑making skills.
- Ability to work effectively in a fast‑paced, ever‑changing environment.
- Strong customer service, de‑escalation, communication and interpersonal skills with 2 years experience.
- Adaptability to new technologies and processes.
- Ability to self‑correct and learn from previous mistakes.
- Maintain safety compliance certifications.
- Ability to stay focused and seated for multiple hours at a time.
- Ability to multitask in dynamic situations.
- Schedule flexibility to support a 24*7 operation including holidays.
Benefits
- Annual Salary: £32k.
- Private Medical Insurance (PMI) through BUPA.
- Dental Insurance through BUPA.
- Life Insurance through Canada Life.
- Income Protection Insurance through Canada Life.
- Pension Insurance through Aviva.
- Birthday Leave.
- Referral Incentive Program.
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.
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