Booker • Cradock Rd Reading • Working hours 38 • Apply by 31-Jul-2026
Do you want to work for a company that truly delivers? Planning your route to success?
Overview
We are looking for a delivery manager who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager dedicated to keeping customers happy, with a proven track record of motivating, developing and challenging their team to improve the delivery operation.
Benefits
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
- Life Assurance – You are covered for death in service life cover of up to three times annual pay.
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
Responsibilities
- Lead the team to ensure branch is trading efficiently, safely, within legal constraints, and offering the highest customer service standards.
- Manage delivery costs and customer charges to achieve agreed targets.
- Identify opportunities to improve efficiency and set challenging targets to minimise payroll cost.
- Understand the local market to offer the best service in your area, ensuring fantastic customer service and satisfaction.
- Manage the team effectively to cover all customer service requirements and engage with customers, using feedback to improve service and satisfaction.
- Work with the regional team, assisting the business to identify opportunities while developing or improving ways of working.
Qualifications
- Previous experience and knowledge of deliveries/transport are essential.
- Experience managing a warehouse operation.
- Engaging with customers and building and maintaining strong relationships.
- Developing new ideas and challenging a team to improve the delivery service.
- Identifying talent and encouraging development in a team.
- Motivating a team to build a strong customer service culture.
- Communicating openly and being able to influence key stakeholders.
- Planning and organising effectively.
- A “Hands on approach” is beneficial.
- Management CPC qualification is beneficial.
Additional Information
We’re proud that Booker is a Disability Confident Committed Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
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