Digital Delivery Manager
Location: Birmingham, Bristol, Edinburgh, Halifax, Leeds. Salary: £61,344 – £68,160. Hours: Full-time. Working Pattern: Hybrid – at least two days per week at an office site.
About this role: We’re looking for an experienced Digital Delivery Manager in our Group Corporate Affairs team to help elevate us to the next stage of our digital journey. You’ll join the Digital team, responsible for overseeing and developing the Lloyds Banking Group corporate website, the primary external platform for engaging partners, investors, media and prospective employees, and an increasingly important channel for how the Group is understood in AI‑driven environments. The primary objective is to continue developing lloydsbankinggroup.com into an outstanding digital experience for our audiences, while supporting the delivery and distribution of content that helps build and protect our reputation and purpose.
Responsibilities
- Build strong internal relationships and collaborate with multiple teams across the business.
- Manage multiple projects and workstreams simultaneously, prioritising effectively.
- Collate and prioritise development work, website issues and defects, and support scoping and sizing.
- Provide technical knowledge to support decisions on future development and enhancements.
- Help drive the transition of the website towards an AI‑enabled platform, working closely with technical and platform teams.
- Ensure content is structured and clearly represented in AI‑generated outputs for AI and large language models as a core audience.
- Support the evolution from traditional SEO to Generative Engine Optimisation (GEO), ensuring content is structured, cited and accurately surfaced.
- Partner closely with AI, Lab and platform teams to embed AI into CMS workflows, tooling and ways of working.
- Maintain day‑to‑day website content using a CMS to ensure accuracy, optimisation and effectiveness for audiences, supporting improvements in performance and discoverability.
- Support the route‑to‑live process for the website, including coordinating testing, providing sign‑off and resolving issues, acting as a key point of contact.
- Include out‑of‑hours work as needed.
- Present to senior stakeholders, providing clear updates on progress and priorities.
Qualifications
- Proven experience in project management, delivering work from brief to execution.
- Experience using JIRA and Confluence to handle workflows and priorities in an Agile environment.
- Experience leading website development and delivery.
- A strong technical understanding and the ability to communicate effectively with engineering teams.
- Experience working with onshore and offshore development teams and managing priorities.
- Experience working with Adobe Experience Manager, user journeys and website optimisation and standards.
- Strong writing skills, with the ability to produce clear and accurate content.
- Strong Microsoft Office skills, particularly PowerPoint and Excel.
- Experience of Adobe Analytics and Content Square, including performance measurement and journey mapping (desirable).
- AI literacy – a curious mindset and proven experience of responsibly leveraging AI to drive efficiency and enhance creativity.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives.
- Generous parental leave policies.
Inclusion and Diversity
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also support people with disabilities with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
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