Digital System Configuration Specialist
The closing date is 29 July 2026
We are looking for an experienced Systems Configuration Support Specialist to join our team and play a key role in supporting the ongoing development of digital healthcare across Hereford & Worcester.
Working across our EPR systems and wider digital clinical applications, you will act as a key point of contact for complex configuration queries and issues, investigating problems escalated through the Service Desk and application support teams, resolving them directly or working with suppliers where required.
Working closely with training, information & performance teams, you will help ensure our systems continue to meet the needs of clinicians, services and the wider Trust.
You will contribute to system enhancements, upgrades, releases & optimisation activities that directly support frontline services & improve patient care.
This is a full‑time position of 37.5 hours per week, Monday to Friday, with a mixture of onsite & remote working.
Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have a current right to work in the UK. Employment on a time‑limited visa does not guarantee sponsorship at the point of expiry.
Main duties of the job
You will design, build, test & implement configuration changes across a range of digital clinical systems, ensuring solutions meet both clinical & operational requirements.
Working with clinicians, service leads & digital teams, you will analyse requirements, understand complex workflows & translate service needs into effective digital solutions that support patient care.
You will investigate complex configuration queries & issues, working with suppliers where required, & contribute to system upgrades, releases and optimisation activities.
The role includes maintaining configuration documentation, supporting digital projects & programmes, identifying opportunities for improvement, enhancing system usability, improving data quality, contributing to the resolution of recurring system issues & helping improve how the Trust’s digital clinical systems support services.
About us
Herefordshire and Worcestershire Health and Care NHS Trust delivers outstanding care through community hospitals, community health services across Worcestershire and mental health & learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing physical and/or mental health conditions from over 100 sites.
We support you to thrive with flexible working options, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
Job responsibilities
You will have experience of configuring & supporting complex digital systems, strong analytical skills & the ability to interpret & translate user requirements into digital solutions.
You will be comfortable working in a fast‑paced environment, managing competing priorities & building strong relationships with clinicians, colleagues, suppliers & stakeholders across the Trust.
The role requires a proactive approach to problem solving, a commitment to continuous improvement & an understanding of the importance of data quality, information governance & clinical safety within digital healthcare systems.
You will be able to communicate effectively with both technical and non‑technical audiences, working with clinicians & services to understand requirements & develop robust solutions that support patient care.
Above all, we are looking for someone who shares our CARES values & is committed to improving outcomes for patients & staff through the effective use of digital technology.
Person specification
Experience
- High‑level experience working in the NHS or a healthcare company on healthcare systems.
- Experience of working with system applications and modules.
- Significant experience of system configuration and database administration.
- Experience working in a fast‑changing technology environment, with demonstrable experience of adapting to change and learning new technologies quickly.
Additional criteria
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time‑limited visa does not guarantee sponsorship at the point of expiry.
Qualifications
- Educated to post‑graduate diploma level or equivalent, or able to demonstrate substantial experience performing at an equivalent level in a relevant environment.
- Evidence of continued professional development.
- Will be asked to provide original certificates to verify qualifications at the point of offer.
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
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