Service Manager vacancy in City of London (197jc)
Service Manager (197jc) – City of London – up to £50k + Benefits
Are you a former Senior NCO or Officer with a background in mechanical or electrical engineering? Do you have experience leading small teams, managing operations, and coordinating with multiple stakeholders under pressure? Then this opportunity could be an ideal fit as you transition into civilian employment.
Our client, a well-established company with over 30 years of experience in the Lift and Escalator Maintenance and Installation sector, is looking for a Service Manager to join their growing team. Due to continued expansion and demand, they are seeking a motivated, solutions-focused leader to help coordinate their field operations and key client accounts.
What You’ll Be Doing
Reporting to the Regional Manager, you will lead and manage a team of engineers, ensuring top-tier service delivery across multiple locations, while maintaining operational excellence and customer satisfaction.
Key Responsibilities:
Team & Operational Leadership
- Lead a team of 3–4 engineers across multiple sites.
- Conduct weekly planning and review meetings to assess KPIs and align strategy.
- Manage engineering schedules and ensure task completion to a high standard.
- Act as the first point of escalation for operational issues—resolve problems swiftly and professionally.
Service Delivery & Coordination
- Oversee daily operations via the company’s management system.
- Ensure compliance, accurate reporting, and efficient resource planning.
- Coordinate with Admin Manager to streamline internal processes.
Client & Account Management
- Manage relationships with 40–50 clients responsible for portfolios of up to 300 lifts.
- Ensure high levels of client satisfaction and retention.
- Lead the mobilisation of new contracts—ensuring a smooth transition and operational start-up.
What You Bring
- Proven leadership and personnel management skills.
- A solid foundation in mechanical engineering (electrical also useful).
- A calm, mission-focused approach to problem-solving and customer care.
- Experience in managing projects, meeting deadlines, and multitasking across complex workloads.
- Excellent communication and interpersonal skills—able to influence and advise both engineers and clients.
- Familiarity with using management/scheduling software.
What’s on Offer
- Up to £35 – 50k basic salary depending on experience, with a potential performance-based bonus of 10%.
- Electric company vehicle (significant tax benefits).
- 25 days’ holiday + Bank Holidays.
- Company pension scheme.
- Hybrid working – You will be covering the City of London, and you will likely to be locally.
Contact: Jean-Claude Hedouin, Ex-Mil Recruitment Ltd – Phone: 0333 202 6500, Email: jc@ex-mil.co.uk, Website: www.ex-mil.co.uk
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