Elite Security Officer

Pay rate: £15.62Location: DA3

Main Duties

• Protect customers and colleagues from physical and verbal abuse by providing a reassuring and professional security presence.
• Maintain a highly visible security presence that is easily identified by customers and colleagues while delivering an exceptional level of customer service.
• Proactively deter and prevent anti‑social behaviour, theft and criminal activity.
• Liaise with store management, police and other external agencies when required.
• Use conflict resolution techniques to diffuse difficult situations that may arise within the workplace.
• Identify and rectify behaviours and situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in a timely manner in line with company policies.

What We Are Looking For

• Team player with an enthusiastic attitude.
• Works independently on initiative.
• Follows ASCONE and SAFER processes.
• Retail security experience.
• Flexible approach to work to suit business needs and ability to collaborate with different teams.
• Excellent written and verbal communication skills.
• Proficient with technology.
• Identifies conflict triggers and has mediation skills.
• Upholds high ethical standards.
• Conflict resolution training.
• Frontline door supervision or security guarding licence essential; CCTV licence beneficial.
• Full UK driving licence and own transport beneficial.
• Uses BWCCTV effectively during confrontational situations.

Benefits include a flexible benefits scheme, virtual GP service, financial wellbeing assistance, discount programme, cycle‑to‑work option, life cover, and a share plan.

We are committed to ensuring our recruitment process is inclusive and accessible to all.

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