Your role
Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division, in our Meriden office. In this role you will become a business expert in everything within the software application, providing advice and expert problem solving to our existing and new customers. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.
Role Responsibilities
- Providing expert advice, troubleshooting, and application support to new and existing customers, ensuring a high level of customer satisfaction.
- Managing software incidents and support tickets through to resolution, including issue replication, investigation, documentation, and escalation where required.
- Acting as the primary liaison between application users and Development/Technical teams, facilitating clear communication and ensuring timely resolution of issues.
- Participating as a member of an Agile sprint team, contributing to testing activities including unit, regression, and User Acceptance Testing (UAT), as well as supporting software releases and deployments.
- Working closely with customers to understand business requirements and recommend the most effective application configuration and solutions.
- Providing guidance on product functionality, best practices, and operational processes, helping customers maximise the value of the platform across both demand and supply‑side operations.
- Delivering virtual and on‑site user training and support, assisting customers with onboarding, adoption, and ongoing use of the software.
- Supporting project implementation activities, working alongside Project Managers to ensure successful customer setup and deployment.
- Delivering software demonstrations to prospective and existing customers.
- Contributing to software design discussions and product improvement initiatives.
- Producing business and operational reports.
- Supporting data management and data quality activities.
- Delivering key business and product training.
- Performing technical administration and system configuration tasks.
Qualifications & Skills
- Essential: Experience supporting business‑critical software applications in a customer‑facing environment.
- Strong problem‑solving and analytical skills, with the ability to investigate and resolve complex application issues.
- Excellent communication and stakeholder management skills, with the ability to translate technical information for non‑technical audiences.
- Experience working within Agile development environments and collaborating with cross‑functional teams.
- Desirable: Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
- Familiarity with tools such as Jira, Postman, Swagger, SQL Server Management Studio, AWS, Azure DevOps/Team Foundation Server, or similar platforms.
- Experience supporting system integrations, including SOAP/XML web services, REST/JSON APIs, and FTP‑based data exchange processes.
- Managing well under pressure.
- Presentation skills.
- Detail oriented.
- Enjoy the build and support processes for software.
- Assertive, team player and multi‑tasking ability.
- Must have a driving licence due to visiting customer sites.
Benefits & Perks
- 4× Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
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