Lead ServiceNow Developer

You’ll be leading a targeted statement of work to improve and optimise a ServiceNow estate for a well known retail business that is heavily investing in its customer and operational platforms. Their platform is live, but far from where it needs to be.

What you’ll be doing

You will take ownership of a defined SOW focused on improving performance, usability, and scalability of the ServiceNow platform.

That includes

• Leading hands‑on development across ITSM and related modules
• Refactoring and improving existing workflows, scripts, and integrations
• Driving platform optimisation – performance, reliability, user experience
• Partnering with stakeholders to translate pain points into clean technical solutions
• Introducing better engineering standards, governance, and release discipline
• Supporting a shift from reactive development to structured, scalable delivery

What we need from you

• Strong experience as a Lead or Senior ServiceNow Developer
• Deep knowledge of ITSM (Incident, Change, Problem, Service Catalogue)
• Proven track record improving existing ServiceNow environments, not just greenfield builds
• Strong scripting and development capability (workflows, business rules, integrations)
• Experience working in SOW / consultancy‑style engagements

Why this is worth a conversation

• Opportunity to make a visible impact on a high‑traffic retail platform
• Blend of hands‑on development and technical leadership
• Strong likelihood of further phases if you deliver

If you’re a ServiceNow Dev who prefers fixing real problems over grinding through backlog tickets, this is the kind of work that stands out.

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