Job Summary
The Senior Manager – Transaction Services is a key new role at CWG, reporting to the Associate Director – Financial Accounts.
The role is critical in leading and developing the Accounts Receivable and Accounts Payable teams which are being brought together to form a transactional services team. It provides leadership across transactional teams, ensuring robust processes and controls, operational efficiency, and delivery of clear insight through key KPIs and metrics.
The role will also manage and continuously evolve the team’s capabilities, ensuring quality, timeliness and scalable delivery as the business evolves. With a strong emphasis on people management, the Senior Manager – Transaction Services will support a culture of continuous improvement, ensuring effective communication and collaboration across teams.
Salary: £80-90k
Work location: 4 days office / 1 day WFH
Main Responsibilities
- Lead and develop the Accounts Payable and Accounts Receivable teams of 14 FTEs with 4 direct reports including offshore resources, setting clear objectives and performance standards while providing guidance, mentorship and coaching.
- Own day‑to‑day delivery of AP and AR processes, ensuring accuracy, timeliness, compliance and a strong internal/external customer experience.
- Drive cash and working capital performance by improving billing discipline, dispute cycle time and collections effectiveness.
- Own the operational finance KPI suite and reporting cadence; deliver clear dashboards and insight for senior stakeholders.
- Use KPI insight and root‑cause analysis to prioritise and deliver continuous improvement (standardisation, automation and control enhancements), challenging existing practices to deliver high performance.
- Ensure robust controls and audit readiness across AP/AR (segregation of duties, approvals, reconciliations, exception management and documentation).
- Act as an escalation point for complex supplier, customer, process and systems issues, ensuring timely resolution and communication.
- Partner with Procurement, budget holders, asset management and operational teams to improve internal customer service.
- Work with IT and the Yardi Improvement Programme in particular, to improve system usage and automation.
- Perform other finance tasks as required.
Person Specification
- Proven track record leading AP and AR teams in complex organisations, delivering measurable improvements in service, control and performance. Experience within the real estate industry is preferable.
- Strong people leadership skills, with experience in coaching, mentoring and building engaged, high‑performing teams.
- Strong understanding of working capital drivers and practical levers to improve cash conversion (e.g. billing timeliness, dispute management, collections effectiveness).
- Strong KPI/MI capability: able to build and deliver clear operational reporting, insights and recommendations for senior stakeholders.
- Excellent stakeholder management and communication skills, with the ability to influence across Finance, Procurement and operational teams.
- High integrity with strong control awareness, able to operate in an audit‑conscious environment with well documented processes.
- Systems mindset and confidence working with finance systems and reporting tools, experience with Yardi Voyager/Elevate is desirable.
- A self‑starter with a curious mindset, able to apply past experience to challenge the status quo in pursuit of high performance and people development.
- Collaborative approach to working across teams, fostering positive working relationships, and driving cross‑functional collaboration.
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
Flexible Working
We are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
We offer development opportunities through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We invest heavily in staff attainment of accreditations, charitable status sponsorships and further educational opportunities that are job and business related.
Other Benefits
We provide a comprehensive range of benefits designed with employee wellbeing in mind, including generous pension and insurance plans, health benefits, subsidised gym membership, store discounts and family leave.
EEO Statement
Canary Wharf Group is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
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