Tenancy Officer

Company: CIH International Housing Group
Apply for the Tenancy Officer
Location: London
Job Description:

The Vacancy

If you are passionate about improving people’s lives, we would like to hear from you! This role involves the effective delivery of end-to-end tenancy processes and providing a high-quality tenancy management service by ensuring the needs of residents are met throughout their tenancies.

The successful candidate will possess:

  • Experience of working in social housing.
  • A proven track record in the delivery of high-quality housing services to customers.
  • Excellent written and verbal communication, interpersonal, report writing, organisational, negotiation, I.T. and customer service skills.

We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

The Company

WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people’s individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs).

The Benefits

  • Free eye tests
  • Employee recognition awards
  • Free refreshments
  • Family friendly policies
  • Enhanced sick pay
  • Free flu vaccination
  • A travel season ticket loan scheme
  • Enhanced maternity, paternity and shared parental leave
  • Flexible working scheme for many roles
  • Significant retail, leisure and travel discount
  • Competitive, benchmarked salaries
  • Car Lease Scheme

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Posted: July 6th, 2026