Technical Application Engineer

We are working with a leading manufacturer of industrial motor control and energy‑saving solutions. The organisation designs and produces advanced electrical engineering products used across global industrial and commercial markets, with a strong focus on innovation, efficiency and reliability.

This is an opportunity to join a forward‑thinking, collaborative engineering environment where technical expertise and customer‑focused problem solving are highly valued.

Responsibilities

Technical Support & Application Engineering

• Provide pre‑sales and post‑sales technical support for motor control products, including soft starters, motor control, and motor protection solutions
• Review customer applications and specifications, recommending appropriate technical solutions
• Support customers, distributors, and sales teams with product selection, commissioning guidance, troubleshooting, and application advice
• Respond to technical enquiries promptly and professionally, ensuring high levels of customer service
• Deliver technical training to customers, distributors, and internal teams

Sales & Business Development Support

• Work closely with sales teams to support new business development opportunities
• Provide technical input during customer meetings, presentations, and specification activities
• Support development of OEMs, key accounts, consultants, and end‑user relationships across international markets
• Assist with technical proposals, quotations, and project submissions
• Communicate technical and commercial benefits of products to both technical and non‑technical audiences

Product & Market Intelligence

• Monitor industry trends, competitor activity, and market developments
• Gather and share customer feedback to support business growth and strategy
• Contribute to product development and enhancement business cases
• Represent customer needs and future market requirements internally

Product Management & Marketing Support

• Support the creation and review of technical documentation, application guides, case studies, and product literature
• Provide technical input for marketing materials, website content, product launches, and campaigns
• Ensure technical accuracy across all customer‑facing documentation

Collaboration & Continuous Improvement

• Work collaboratively across departments to ensure a strong customer experience
• Maintain accurate records of technical activity, opportunities, and customer interactions in CRM systems
• Attend exhibitions, conferences, and customer events as required
• Travel domestically and internationally (primarily within EMEA) when needed
• Contribute ideas to improve products, processes, and market positioning

Experience & Requirements

Essential

• HNC, HND, Degree or equivalent in Electrical Engineering, Electronic Engineering, or related discipline
• Experience in industrial automation, motor control, drives, motor protection or similar electrical engineering sector
• Strong understanding of electrical systems and industrial applications
• Ability to interpret technical specifications, schematics and customer requirements
• Excellent communication skills (verbal and written)
• Strong presentation and customer‑facing ability
• Self‑motivated with strong organisation and time management skills
• Proficient in Microsoft Office and CRM systems
• Willingness to travel internationally as required

Desirable

• Experience with low‑voltage motor control equipment such as soft starters, VFDs, MCCs, or protection systems
• Experience in an international technical support or sales environment
• Knowledge of IEC, NEMA, or relevant industrial standards
• Experience delivering technical training or presentations
• Understanding of OEM, distributor, and end‑user sales channels

Personal Attributes

• Customer‑focused with a proactive, solution‑oriented mindset
• Strong analytical and problem‑solving skills
• Commercial awareness with ability to balance technical and business needs
• Able to work independently and as part of a team
• Committed to continuous learning and professional development

Key Success Measures

• Timely and effective response to technical enquiries
• Contribution to sales pipeline conversion through technical support
• Customer satisfaction and support performance
• Quality and effectiveness of technical training delivery
• Accuracy of application recommendations
• Contribution to product development and continuous improvement initiatives

Applicants must have the right to work in the UK. We are unable to offer visa sponsorship.

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