Field Service Engineer – Advanced Diagnostics
As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories by installing, commissioning, maintaining, and servicing a full range of diagnostic equipment, including Total Lab Automation, Blood Culture Systems, Molecular Diagnostic Instruments, and Cytology Systems.
Responsibilities
- Commission and install instrumentation to agreed timescales and specifications.
- Perform preventive maintenance on scheduled plans and quality standards.
- Investigate and perform corrective service actions while fully complying with manufacturer guidelines and company procedures.
- Deliver an exceptional customer experience through strong communication, technical ability, and rapid response to maintain high system uptime.
- Produce accurate and timely service reports using an iPad‑based application.
- Manage consignment and car stock to ensure accuracy and availability.
- Build and maintain strong relationships with internal and external stakeholders.
Qualifications
- Electrical/Electronic qualification (HNC, HND, City & Guilds or equivalent). Background in electro‑mechanical, electronic, or related engineering discipline.
- Strong diagnostic and fault‑finding capability across complex hardware and integrated IT systems.
- Essential experience with IT infrastructure and networked environments (TCP/IP networking, DHCP, DNS, Windows operating systems, device configuration, network connectivity troubleshooting, system integration, software‑driven equipment support).
- Ability to diagnose both physical and network‑related faults in a field service environment.
- Confident communicator with excellent customer‑facing and stakeholder engagement skills.
- Adaptable, solution‑focused, proactive learning mindset and ability to work collaboratively within a high‑performing team.
Salary
£43,300 – £66,025 per annum, plus car and bonus.
Equal Employment Opportunity
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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