Role Overview
As a Field Services Engineer, you will play a key role in delivering high-quality on-site IT support to our clients. You will be responsible for maintaining and repairing hardware, resolving technical issues and ensuring a seamless customer experience.
Acting as a trusted representative of the organisation, you will build strong relationships with customers and communicate clearly.
Reporting to a local team leader you will be working across a defined geographic area local to your home, you’ll visit multiple customer sites each day. Your day will typically begin at a local parts depot, where you’ll collect the equipment required before heading out to customer locations.
Location
Your day will typically start by collecting parts from our Exeter depot, covering a territory which includes most of Devon and Cornwall.
What We Offer
- 37.5 hours per week, Monday to Friday (09:00 – 17:30)
- Competitive salary up to £27,700, depending on experience
- 25 days holiday + bank holidays (with buy/sell options)
- Comprehensive training programme, including access to over 80,000 courses via our NorthStar learning platform
- Travel expenses or Car allowance plus fuel card
- Flexible benefits package, including pension, private medical cover, and life assurance
- 1 paid volunteering day per year to support local communities
- Company pension, life assurance, and private medical cover (after 12 months)
- Global recognition programme, celebrating outstanding performance across the business
Key Responsibilities
- Deliver on-site hardware support and maintenance in line with service level agreements (SLAs)
- Manage and progress assigned tickets, ensuring timely updates and resolution
- Diagnose and resolve hardware and basic software issues efficiently
- Communicate with clients, internal teams, and third-party vendors as needed
- Through our internal systems, accessed via an App, maintain accurate service records
- Responsible for maintaining accurate records and stock levels of parts inventory
- Ensure relevant certifications are maintained
- Full UK driving licence and access to a vehicle with business insurance
- Right to work in the UK
- Willingness to undergo BPSS (Baseline Personnel Security Standard) clearance
- Strong troubleshooting skills across hardware and basic software issues
- Experience building and deploying PCs/laptops (including OS installation)
- Good understanding of IT systems and environments
- Strong customer service and communication skills
- Analytical, proactive, and solution-oriented mindset
Desirable (not essential)
- Vendor certifications (e.g. Dell, Lenovo, or similar enterprise-level)
- Experience with Server environments
Equal Opportunity
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
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