Medical Diagnostic Field Service Engineer

Role Overview

Medical Diagnostic Field Service Engineer

Location: Oxfordshire area

Salary: £41,000 per annum plus 10% bonus paid out quarterly plus Company Car.

Work schedule: 37.5 hours per week, 5 days a week on the road (approximately one job per day).

We are currently recruiting for a Field-based Service Engineer responsible for delivering high-quality technical support, maintenance, installation, and repair services for diagnostic and laboratory instrumentation across customer sites. The role involves managing a designated customer base, resolving technical issues, maintaining strong customer relationships, and supporting the continued growth of the business through excellent service delivery.

Key Responsibilities

• Carry out installation, servicing, preventative maintenance, repair, and decommissioning of laboratory and diagnostic equipment.
• Respond to instrument breakdowns and provide timely on‑site and remote technical support.
• Manage customer sites, workload, and service schedules effectively to meet customer and business needs.
• Maintain accurate stock control and coordinate the return of faulty components.
• Produce detailed service reports and maintain service records.
• Support colleagues with technical guidance and contribute to continuous improvement initiatives.
• Participate in the on‑call rota for out‑of‑hours technical support.
• Promote excellent customer relationships and identify potential business opportunities.

Candidate Profile

• Experience servicing, repairing, and supporting medical diagnostic or laboratory equipment.
• Strong fault‑finding skills across electrical, electronic, mechanical, and fluidics systems.
• Good understanding of IT systems, Microsoft Office, Windows environments, and diagnostic software.
• Ability to read schematic and circuit diagrams and use electrical test equipment.
• Excellent communication, customer service, organisation, and time‑management skills.
• Self‑motivated, flexible, and able to work independently in a field‑based role.
• Electrical/Electronic Engineering qualification (minimum City & Guilds Level 3 or equivalent preferred).
• Previous field service engineering experience within medical or scientific instrumentation.
• Full UK driving licence and willingness to travel nationwide, including occasional overnight stays.
• Comfortable working under pressure while maintaining high service standards and attention to detail.

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