Customer Retentions Consultant

Global Payments is looking for a Retention Executive to join the sales and operations team and help shape the future of global commerce.

Responsibilities

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers’ concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers’ pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.

Qualifications

• Excellent communication skills, with the ability to build rapport and trust with customers.
• Customer‑focused with a passion for delivering exceptional service.
• Proven ability to work in a fast‑paced and demanding environment.
• Self‑motivated and goal‑oriented with a drive to achieve and exceed targets.
• A track record of meeting or exceeding retention goals.
• Bonus: Experience working within a retention environment.
• Bonus: Experience using a dialler and CRM system.

Global Payments Inc. is an equal‑opportunity employer.

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