Junior ICT Consultant

Position

Junior ICT Consultant – Bath, Somerset

Salary: £21,000 – £26,500 (Negotiable)

Job Summary

Provide technical support and maintenance for a school in Bath. Responsible for IT hardware, software, network, and user support across school sites. Improve ICT provisions to support effective teaching and learning.

Responsibilities

• Resolve and manage technical issues impacting school operations.
• Install, repair, and maintain computer hardware with standardised applications, network software, and other devices.
• Respond to network and desktop service duties related to existing installations and upgrades (desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware).
• Facilitate communication between the school and Turn IT on, managing customer accounts and keeping them updated on services.
• Provide technical support, troubleshooting, and training for end users, including use of Microsoft Office 365.
• Work independently, identify improvement opportunities, and propose solutions.
• Collaborate with the team, maintain good communication and organisational skills.

Qualifications and Experience

• At least 2 years of experience as an ICT Technician or 2nd line support, preferably in education.
• Strong technical background with self‑motivation and excellent customer service orientation.
• Ability to explain technical issues in layman’s terms to customers.
• Proactive approach to problem solving and improving services.

Other Requirements

The role is full‑time, full‑year and includes enhanced DBS and safeguarding checks.

Benefits

• Pension scheme
• Electric/hybrid car scheme
• Cycle / e‑bike scheme
• Eye care voucher scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Safety Commitment

Turn IT on is committed to safeguarding and promoting the welfare of children and young people, expecting all employees to share this commitment.

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