FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, offering hardware, electrical, consumables, expendables, licensed products, and value‑added services to global OEM and aftermarket customers.
We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. Our values guide everything we do: service first, respectful, amplifiers, open‑minded, accountable, and we value our people.
What You’ll Do (Responsibilities)
- Process customer orders
- Prepare and issue customer quotations via email and telephone
- Select the correct stock in accordance with quotes and customer needs
- Liaise with credit control regarding account status and notify them of orders over $10,000
- Work with the purchasing team to ensure timely delivery and pass cost savings to customers
- Liaise with purchasing regarding lead times and update customers on order status changes
- Collaborate with the sales team to achieve monthly KPIs
- Ensure a high standard of customer service is achieved
- Build relationships with customers
- Answer incoming calls promptly and redirect as necessary
- Provide customers with required technical information
- Identify opportunities to extend PDQ support to new and existing customers
- Participate in continuous improvement opportunities, suggesting process changes to increase efficiency and service levels
- Perform other related tasks as advised by a supervisor, manager, or director
What You Bring (Qualifications & Skills)
- 2–3 years of experience as a Sales Associate or Sales Executive
- Working knowledge of Microsoft Office tools (Excel, Word, Outlook)
- Ability to learn and work within company proprietary software
- Computer savvy and willingness to learn company proprietary software program
- Excellent verbal and written communication skills
- Ability to multitask and work under pressure with accuracy
- Ability to work independently as well as in a team setting
- Demonstrates strong customer‑service attitude and demeanor
- Multilingual is a plus
- Strong attention to detail
Equal Opportunity Employer
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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