You will be responsible for selling both new and used vehicles, including franchise and non-franchise stock, while delivering a first-class customer experience from initial enquiry to vehicle handover.
Key Responsibilities
Managing enquiries for new and used vehicles
Responding promptly to online enquiries, live chat, SMS, and e-leads
Introducing yourself, the business, and our vehicles using CitNOW video messaging
Achieving and exceeding new and used car sales targets
Selling add-on products including paint protection, warranties, and insurance products
Confidently handling objections as part of the sales process
Prospecting existing customer and service databases
Ensuring high standards of showroom and vehicle presentation
Completing all administration accurately and efficiently
Adhering to FCA compliance and complaint handling processes
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